Delivery and Returns
Our delivery service offers you ultimate flexibility when it comes to managing your account.
By using our convenient web site to manage your account, you’ll be able to view an entire year’s
delivery schedule at one time. You can also make changes to your delivery schedule such as
adding extra deliveries or suspending a delivery if you’re going to be away.
UNDERSTANDING THE BASICS
- How often will water be delivered to me?
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You will receive deliveries every 3-4 weeks. Once you become a customer, you’ll receive a printed delivery schedule that will tell
you exactly when you will receive your upcoming deliveries. You can access your up-to-date delivery schedule online at any time at
eservice.deerparkwater.com.
- What do I need to know about receiving deliveries?
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After your very first delivery, you don’t have to be at home to receive subsequent deliveries. Just leave your empty 5-gallon bottles
at a pre-arranged location and we will retrieve them when we arrive with your new delivery.
- What if I work in a secure office?
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Once you have completed your order, your Deer Park route salesperson will contact you to confirm your order and review
the specifics of the delivery location—including your building’s security situation. We currently deliver to many buildings
with different levels of security. There is a good chance that your route salesperson is experienced (or at least familiar)
with the security issues involved in delivering to your location. In rare cases, security measures make it impossible for
us to make deliveries. If this happens at your office, we will cancel your account at no charge.
- How will I know when to expect my delivery?
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We’ll send you a delivery reminder 2 business days prior to your upcoming delivery so you can confirm your order and add any
additional products you’d like to receive. Plus, you’ll receive a printed delivery schedule that will tell you exactly when
you will receive your upcoming deliveries so you can plan ahead.
- Do I need to be at the office to receive my deliveries?
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After your very first delivery, you don't have to be at the office to receive subsequent deliveries.
Just leave your empty bottles at a pre-arranged location and we will replace them with your new delivery.
- Do I have to lift anything when my delivery arrives?
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On your first delivery, your route salesperson will set up your water cooler and bottle for you to
ensure that it is working properly. She or he also will show you how to replace the bottle when it
is empty. If you need help during one of your regularly scheduled deliveries and are home to receive
your deliveries, your route representative will be happy to assist you with replacing an empty bottle
with a full one.
MAKING CHANGES: ADDING PRODUCTS AND CHANGING QUANTITIES
- Can I change the number of bottles I receive per delivery?
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Certainly. After your first delivery, you can manage your deliveries online at
eservice.deerparkwater.com or
call customer service at 800-325-3337.
- Is it possible to add other products to my delivery?
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Sure. We offer a variety of natural water products in a wide range of packages and sizes to fit your lifestyle.
In addition to spring water products, we also offer selections of sparkling water, mineral waters and Starbucks® coffee. You can manage your deliveries online at
eservice.deerparkwater.com.
MAKING CHANGES: RESCHEDULING, ADDING, SKIPPING, OR SUSPENDING DELIVERIES
- Can I reschedule my delivery?
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You can reschedule or skip upcoming deliveries by logging into your account at
eservice.deerparkwater.com or
by calling customer service at 800-759-7478.
RETURNS
- What do I do with my empty bottles?
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Every delivery, we’ll pick up your empty bottles; just leave them at a prearranged location.
Our 3 and 5-gallon bottles are returnable and in some areas you may be charged a small bottle deposit for each full bottle of water you receive. We will promptly credit you for each empty bottle you return to us.
- Are your 3 and 5-gallon bottles recycled and reused?
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In an effort to reduce waste and care for our environment, Nestlé Waters North America has
instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 3 and 5-gallon containersýin fact, our company leads the industry in the reuse of these containers. They are returnable, and can be washed, sanitized and re-used many times over their lifespan. We recycle these bottles ourselves in our home & office delivery business, using extensive inspection and sanitation procedures.